Refund & Cancellation Policy

Analytics4You is a subscription to a hosted software service, billed in USD either monthly or annually. It is delivered entirely over the internet. Access begins as soon as your account is active.

There is no free trial and no countdown. A new account starts on the free plan, which tracks up to 3 channels for as long as you want it. We do not ask for card details to create one, so no charge can happen by accident or by expiry.

You move onto a paid plan only by choosing one and completing a payment yourself. If you never do, you are never billed.

Dodo Payments is the merchant of record for every purchase of Analytics4You. They are the seller on your invoice, they collect and remit any sales tax, VAT or GST due where you are, and they process the payment and any refund of it. We never see or store your card details.

The charge is therefore labelled DODOPAY or Dodo Payments on your card or bank statement, not Analytics4You. If you are trying to place an unfamiliar charge, that is why.

You can cancel at any time from your account settings, or by emailing support@analytics4.you. There is no cancellation fee, no minimum term and no notice period.

When you cancel, your subscription stays active until the end of the period you have already paid for, and then stops renewing. We do not make further charges after a cancellation. Nothing is taken away in the meantime: this is what the software does, not a promise about it — a cancelled plan keeps its channel allowance until the paid period actually runs out, and only then does the account return to the free plan. Everything you tracked stays where it is.

We action every cancellation request within two business days of receiving it and send you a written confirmation once it is done. If you asked to cancel and did not get that confirmation, contact us before disputing the charge with your bank — we would rather fix it directly and faster.

Within 14 days of a charge: email support@analytics4.you and we will refund that charge in full, for any reason. You do not have to justify the request.

After 14 days: we refund on a pro-rata basis for the unused remainder of a billing period where the service materially failed to do what this website describes — for example an extended outage, or data collection that stopped and was not restored.

Approved refunds are issued to the original payment method. We submit the refund within two business days of approving it; how quickly it appears on your statement is set by your bank or card issuer, and is typically 5–10 business days.

Refunds are issued in USD, the currency of the original charge. If your bank applied a currency conversion or a foreign transaction fee, we refund the amount we received — we cannot refund fees charged by your own bank, because they were never paid to us.

A refund and a cancellation are two separate actions, and we do both: returning the money does not by itself stop a subscription, so when we approve a refund we also cancel the subscription. Your access then behaves exactly as it does for any cancellation above — it lasts to the end of the period that was paid for and stops there. If you want to keep the subscription running, tell us in the same email and we will say so in writing before we act.

Analytics4You is a digital service delivered over the internet: access is provided immediately, nothing is shipped and there is nothing to return. How and where it is delivered is set out in our Delivery Policy. Ending your relationship with us is a cancellation, covered above.

Billing questions, cancellations and refund requests all go to support@analytics4.you. We aim to reply within 2 business days. Please include the email address on the account and the date of the charge so we can find it quickly.